FAQ

Frequently asked questions

Are your products authentic?

Yes. 100%. Every product we carry is sourced direct from Korea or from authorized U.S. distributors. We don't drop-ship from third-party marketplaces, and we don't sell grey-market or expired stock. If you ever receive something that looks off, email us at djohnniejamesv@gmail.com and we'll investigate immediately.

How fast is shipping?

Orders placed before 2pm CT Monday–Friday typically ship the same business day. Standard U.S. shipping takes 3–6 business days; expedited is 2–3 business days. Free shipping kicks in at $50.

Do you ship internationally?

Not yet — we currently ship within the U.S. only. Sign up for our newsletter and we'll let you know as soon as we expand.

What if a product breaks me out or doesn't work for my skin?

Email us within 30 days of delivery. We have a no-interrogation 30-day return policy — if a product doesn't work, we'll send a return label and refund. Even if you've already used it, just email us — we'll work it out.

Are products fresh? What's the expiration date?

Every K-beauty product we ship has at least 12 months of shelf life remaining at the time of dispatch. Most have 18–24 months. We rotate stock from our temperature-controlled U.S. warehouse, so products aren't sitting in shipping containers in the heat.

Do you offer free samples with orders?

Not consistently yet — we're working on building out a sample program. For now, follow our newsletter for occasional GWP (gift-with-purchase) drops.

Can I cancel or change an order after placing it?

If your order hasn't shipped, yes — email us at djohnniejamesv@gmail.com ASAP with your order number. Once an order is with the carrier, we can't redirect or cancel it.

I'm new to K-beauty. Where do I start?

Honestly? Start with one of our curated routine sets — they include everything you need for a 3–5 step routine in matched formulas. If you have specific concerns, browse Hydration, Brightening, Anti-aging, or Soothing & Acne-prone. Or email us your skin type and we'll send back a custom starter routine.

How do I know what skin type I am?

The quick test: wash your face with a gentle cleanser, wait an hour without applying anything, then check. Tight or flaky? Dry. Shiny all over? Oily. Shiny T-zone, normal cheeks? Combination. Red or stinging from the cleanser alone? Sensitive. Most K-beauty products work across types — the routine just changes order and frequency.

Do I really need a 10-step routine?

No. The 10-step thing is a marketing myth. A solid daily K-beauty routine is 3–5 steps: cleanser → toner → (serum or essence) → moisturizer → SPF in the morning. Anything beyond that is optional.

Are your products cruelty-free? Vegan?

It varies by brand. Cruelty-free is increasingly the K-beauty standard — most of the brands we carry (Anua, Beauty of Joseon, COSRX, Heimish) are certified cruelty-free. Vegan status is brand-specific; check the individual product page for details, or email us and we'll confirm before you order.